RETURN & CREDIT POLICY
Returns or credit requests must be supported by the original invoice number.
UNOPENED, UNDAMAGED, UNEXPIRED PRODUCT:
We will accept returns for credit on all unopened, undamaged and unexpired products until 6 months before the best before date. Credits will be issued at the price paid by the customer, no exceptions. Packaging must be in original condition. When returning goods, please ensure products are packed with care so the return arrives to us in prime condition. The customer is responsible for return shipping costs. We do not issue credits on expired product. All of our products have an approximate 1.5- 2 year best before date. If you are experiencing difficulty selling product, please contact the company at customercare@giddyyoyo.com for solutions as we are happy to assist you as best we can.
DAMAGED PRODUCT:
Should you receive damaged product, please immediately send a photo and description to service@giddyyoyo.com. We will issue credits on damaged goods up to 1 month after the invoice date. We will issue a credit to your account to be applied toward future purchases. Giddy Yo will cover shipping costs of returning damaged product if we request to have the damaged product returned to us.
We do not issue credits on Love Butter if the safety seal has been damaged due to customer negligence and/or breakage after product has been delivered.
If requested, please return product to:
Giddy Yo
Returns Department
11 Coles Cres. Unit #1
Mono, ON L9W 5W2
Thank you for your support, we sincerely appreciate it!
Kindly,
Team Giddy
