WITHIN CANADA/ DOMESTIC

FREE SHIPPING ELIGIBILITY

We offer free standard ground shipping (typically Canada Post Expedited or equivalent courier) on product orders totaling $120 CAD or more after discounts and before taxes for our retail customer, and orders totaling $500 CAD or more after discounts and before taxes for our wholesale customers. This offer applies to most urban addresses within the 10 Canadian provinces.

⚠️ Remote Areas & Territories: Due to significantly higher courier surcharges, free shipping does not apply to:
- Yukon, Northwest Territories, and Nunavut
- Remote rural areas
- Select Gulf Islands in British Columbia

If your shipping address falls into one of these zones, we will contact you with a custom shipping quote (our cost minus a portion that we will cover on your behalf) before processing your order. You may approve the extra charge or cancel for a full refund.

SHIPPING COSTS (Orders Under $120 for retail, $500 for wholesale)

If your order total is below the free shipping threshold, our website will automatically calculate the exact shipping cost during checkout.

We do not add handling fees or markups — you pay what the courier charges us. 

MELTABLE GOODS – CHOCOLATE ETC.

Due to the delicate nature of our chocolate and other meltable products (including but not limited to: Chocolate, Cacao Butter, Cacao Paste, Love Butter, Mindful Monk, etc.), we cannot guarantee that these items will arrive in solid or undamaged condition when shipping.

We do our absolute best to protect your order with insulated packaging and ice packs when appropriate, but extended transit times, warm temperatures, or receiving goods to a community mailbox or if package is left in the sun at point of delivery are beyond our control.

If you are ordering meltable goods, please consider this risk before placing your order.

⏱️ PROCESSING & DISPATCH TIMES

• Order Cutoff: Orders placed before 2:00 PM EST on business days (Monday–Friday) usually ship the same day.
• Weekend Orders: Orders placed after 2:00 PM EST on weekdays, or anytime during the weekend, will ship on the next business day.
• Peak Season Delays: During major sales (e.g., Black Friday, Boxing Day) and Canadian holidays, processing times may extend to 3–5 business days. We appreciate your patience during these busy periods.
• Summer Shipping & Heat-Sensitive Products: During the summer months, we do not dispatch orders on Fridays. For orders containing heat-sensitive or meltable products, we monitor weather conditions at both the shipping origin and destination, taking into account the expected transit time. If temperatures are likely to compromise the condition or quality of the products, we may temporarily hold the order and dispatch it when conditions are more suitable. This is done to help ensure your products arrive in the best possible condition.

DELIVERY TIMEFRAMES

Most Giddy Yo orders are delivered within 2–7 business days from the ship date, depending on stock availability, your location, and the courier service used.

*Please note: Fulfillment and delivery times are estimates and may vary, especially during holidays or extreme weather events.*

SHIPMENT CONFIRMATION & TRACKING

Once your order is prepared, packed, and handed off to the carrier, you will receive a Shipment Confirmation Email. This email will include:
- Your tracking number
- A direct link to track your package
- The courier service used

✅ ADDRESS ACCURACY (IMPORTANT)

Giddy Yo relies on our customers to provide accurate and complete shipping information. Please double-check your address before clicking "Place Order."

- Once your package has left our warehouse, we cannot modify the delivery address or redirect the shipment.
- If a package is returned to us because you provided an incorrect or incomplete address, you will be responsible for paying the full shipping cost to re-send the order to the correct address.

DELIVERY ATTEMPTS & PICKUP

If your package requires a signature and you are not home, the carrier will leave a delivery notice card.

- It is your responsibility to pick up the package from the local post office or depot within the carrier's holding period (usually 5–10 business days).
- Unclaimed packages that are returned to us will incur a re-shipping fee if you wish to have them sent out again.

☀️ CUSTOMER RESPONSIBILITY (THEFT, WEATHER, & WILDLIFE)

To ensure your products arrive in perfect condition, please retrieve your package as soon as possible after delivery.

We are not liable for damage caused by:
- Extreme heat, cold, or rain
- Sun exposure (especially in neighbourhood community mailboxes, which can become very hot)
- Wildlife or pests
- Theft after the carrier marks the package as "Delivered"

We strongly recommend using a secure delivery address (e.g., your workplace or a Canada Post Delivery address) if you are concerned about package safety.

GLASS BOTTLE DISCLAIMER

Some of our products are liquids in glass containers. Canada Post and many couriers do not offer insurance coverage for glass breakage during transit.

By purchasing glass-bottled items, you accept the risk of transit damage.

Need extra protection? If you are concerned about breakage, please leave a note in the "Order Comments" box at checkout, and we will add additional bubble wrap padding to your shipment.

⚡ SPECIAL SHIPPING REQUESTS

We do not cover shipping costs for special requests such as:
- Overnight delivery
- Expedited courier services
- Saturday or holiday deliveries

If you require expedited shipping, please contact us at service@giddyyoyo.com before placing your order. The additional cost will be billed to you separately.

❓ QUESTIONS?

If you have any questions about our shipping policy, your delivery status, or a specific shipping quote, please reach out to us at:

Email: service@giddyyoyo.com
Phone: (844)443-9696, (519)940-3869

Real people work at Giddy Yo and someone will get back to you! Our regular business hours are Monday -Thursday 9:30 am - 5 pm EST, Friday 10:00 am- 5 pm EST.  We are closed on statutory holidays and weekends. 

INTERNATIONAL SHIPPING POLICY

*Currently we are not fulfilling orders for our valued US customers. However, if you are interested in ordering, please contact us directly at service@giddyyoyo.com.

SHIPPING OPTIONS & COSTS

International shipping options and costs are calculated dynamically at checkout based on three factors:
- Weight of the package
- Dimensions of the box
- Destination address

We ship all international orders via Canada Post (or an equivalent international courier service, depending on the destination). The website will display all available shipping methods and prices before you complete your purchase.

We do not add handling fees or markups — you pay what the carrier charges us.

CUSTOMS, DUTIES, & TARIFFS

Important: Any customs clearance fees, import duties, tariffs, and local taxes are the sole responsibility of the receiving customer.

- These charges are determined by your country's customs authority and are not included in the shipping cost you pay at checkout.
- We are unable to predict or estimate what these fees will be, as they vary widely by country.
- Giddy Yoyo (2016) Inc. is not responsible for delays, damages, or losses caused by customs processing in your country.

We recommend contacting your local customs office before placing an order if you have questions about potential importation fees.

FINAL SALE – INTERNATIONAL & USA ORDERS

All orders shipped to the USA and international destinations are final sale.

We do not accept returns, exchanges, or cancellations on international orders once they have been processed. This policy is in place due to the high cost and complexity of return shipping and customs re-entry.

⚠️ LIABILITY DISCLAIMER (CUSTOMS & DELIVERY)

Giddy Yoyo (2016) Inc. shall not be held responsible for:
- Loss, damage, or theft that occurs after the package has been handed over to the international carrier
- Delays caused by border services, customs inspections, or local postal systems
- Failure to deliver due to customs holds, confiscation, or refusal of entry by your country's authorities
- Negligence on the part of border services or the destination country's postal service

Once your package leaves Canada, it is subject to the rules and handling practices of the destination country's customs and postal system, over which we have no control.

MELTABLE GOODS – CHOCOLATE ETC.

Due to the delicate nature of our chocolate and other meltable products (including but not limited to: Chocolate, Cacao Butter, Cacao Paste, Love Butter, Mindful Monk, etc.), we cannot guarantee that these items will arrive in solid or undamaged condition when shipping.

We do our absolute best to protect your order with insulated packaging and ice packs when appropriate, but extended transit times, warm temperatures, or receiving goods to a community mailbox or if package is left in the sun at point of delivery are beyond our control.

If you are ordering meltable goods internationally, please consider this risk before placing your order.

⏱️ PROCESSING & DELIVERY TIMES

- Processing: Orders are typically processed and prepared for shipment within 1–3 business days.
- Delivery: International delivery times vary significantly by destination. Most orders arrive within 5–15 business days, but this is an estimate only.
- Delays: Fulfillment and delivery times may be extended during:
- Major sales events (e.g., Black Friday, Boxing Day)
- Canadian and international holidays
- Peak shipping seasons (e.g., December holidays)
- Customs processing backlogs

SHIPMENT CONFIRMATION & TRACKING

Once your order is packed and handed off to the carrier, you will receive a Shipment Confirmation Email. This email will include:
- Your tracking number
- A direct link to track your package internationally
- The shipping service used

*Please note: Tracking may not update for several days after the package leaves Canada, especially once it enters the destination country's postal system.*

✅ ADDRESS ACCURACY (IMPORTANT)

Giddy Yo relies on our customers to provide accurate and complete shipping information. Please double-check your address before clicking "Place Order."

- Once your package has left our warehouse, we cannot modify the delivery address or redirect the shipment.
- If a package is returned to us because you provided an incorrect or incomplete address, you will be responsible for:
- The full shipping cost to re-send the order to the correct address
- Any return fees or customs charges we incur to have the package returned to us

CUSTOMER-ARRANGED SHIPPING

If you prefer to arrange your own international shipping using a courier of your choice (e.g., DHL, FedEx, UPS), we are happy to accommodate you.

- Please contact us before placing your order to make arrangements.
- We will pack your order and hold it for your courier's pickup.
- You are responsible for providing all necessary shipping labels and customs documentation.
- Giddy Yo is not responsible for any loss, damage, or delays once your courier takes possession of the package.

For customer-arranged shipping inquiries, email us at: service@giddyyoyo.com

CUSTOMER COMMUNICATION

For all international customers outside the USA, all correspondence regarding your order, shipping inquiries, and customer support will be conducted via email only to:

service@giddyyoyo.com

Please allow 1–2 business days for a response, as we operate during Canadian business hours (EST).

QUESTIONS?

If you have any questions about our international shipping policy, customs fees, tracking, or a specific destination, please reach out to us:

Email: service@giddyyoyo.com
Phone: (844)443-9696, (519)940-3869

Real people work at Giddy Yo and someone will get back to you! Our regular business hours are Monday -Thursday 9:30 am - 5 pm EST, Friday 10:00 am- 5 pm EST.  We are closed on statutory holidays and weekends. 

We're happy to help!

Giddy Yo Summer Shipping Policy

Extra special care needs to be taken when shipping Giddy Yo meltable chocolate products in the warm months (June to mid-September). To ensure your chocolate arrives in tip-top form, these special shipping guidelines apply to the following products:

1. All Chocolate bars, Truffles, Toffee
2. Cacao Paste
3. Cacao Butter
4. Mindful Monk Bars
5. Love Butter
6. Lumi Apothecary Face & Lip Balms
7. All meltable goods.

If the weather in Orangeville, Ontario (this is the origin location for your order) and/or the weather at destination is within a range that poses a melting risk, we will NOT ship your order until the weather cools and remains cool to maintain the integrity of your products. Our shipping department will do their very best to ensure you receive you order fast and in perfect condition.

Due to the delicate nature of our chocolate and other meltable products (including but not limited to: Chocolate, Cacao Butter, Cacao Paste, Love Butter, Mindful Monk, etc.), we cannot guarantee that these items will arrive in solid or undamaged condition when shipping.

We do our absolute best to protect your order with insulated packaging and ice packs when appropriate, but extended transit times, warm temperatures, or receiving goods to a community mailbox or if package is left in the sun at point of delivery are beyond our control.

We do not offer a guarantee on meltable goods, so if you are ordering such goods, please consider this risk before placing your order.

Non-Meltable Goods

All Giddy Yo non-meltable foods can tolerate and will remain safe and effective if exposed to high heat during shipping .This includes, but is not limited to, all chlorella, spirulina, olive oil, dried fruit, supplements, coffee, liquid products, tea, spreads, mustard, vinegar, bodycare, candles, soap, etc.

International Deliveries

We do not offer a guarantee on the above meltable and non-meltable items for international deliveries due to potential custom delays and lengthy shipping times.

Please do not hesitate to contact us at if you have any questions.

DAMAGED PRODUCT

OUR COMMITMENT TO QUALITY

At Giddy Yo, we take great care to ensure your order arrives in tip-top shape. We use adequate protective packaging materials—including bubble wrap, padding, and insulated liners when necessary—to safeguard your products during transit.

However, once your package leaves our warehouse, it enters the hands of the carrier and is subject to handling conditions beyond our control.

WHAT WE ARE NOT RESPONSIBLE FOR

Giddy Yo is not liable for damage or loss caused by:

- Shipping carrier handling – Rough sorting, dropping, or crushing by Canada Post or courier services
- Inclement weather – Heat, cold, rain, or snow exposure during transit or after delivery
- Package refusal – If you refuse delivery or fail to accept the package
- Failure to retrieve – Packages left in community mailboxes or drop boxes that are exposed to extreme temperatures, sun, or theft
- Theft – Packages stolen after the carrier marks them as "Delivered"
- Incorrect addresses – Damage or loss resulting from an incomplete or inaccurate shipping address provided by the customer

Once the carrier confirms delivery to the address you provided, our responsibility for the package ends.

✅ WHAT TO DO IF YOUR PRODUCT ARRIVES DAMAGED

If you receive a product that is damaged, please follow these steps:

Step 1: Document the Damage
Take clear, well-lit photos of:
- The damaged product(s)
- The packaging (box, bubble wrap, etc.)
- Any visible external damage to the shipping box

Step 2: Contact the Carrier (Recommended)
If the damage is clearly due to mishandling during shipping, we recommend that you report the issue to Canada Post or the courier service immediately. They may require you to retain the original packaging for inspection.

Step 3: Email Us
Send an email to service@giddyyoyo.com with:
- Your order number
- A description of the damage
- Photos of the damaged item(s) and packaging

We will review your case and work with you to find a fair resolution.

⏱️ TIMELINE FOR REPORTING DAMAGE

To ensure we can assist you effectively, please report any damage within 48 hours of receiving your package.

Reports submitted after this timeframe may be difficult to verify, and we may not be able to offer a resolution.

MELTABLE GOODS EXCEPTION

Please note that chocolate, cacao butter, cacao paste, love butter, and other meltable products are temperature-sensitive.

- We pack these items with care and use insulated materials when possible.
- However, we cannot guarantee these products will not melt during transit, especially during summer months or when shipping to warm climates, or other situations beyond our control.
- Damage caused by melting is not covered by Giddy Yo once product leave our warehouse.

We recommend ordering meltable items during cooler months.

RESOLUTION OPTIONS

If we determine that the damage occurred despite our proper packaging and was not due to customer negligence, we may offer one of the following resolutions at our discretion:

- Replacement – We will ship a replacement product to you (subject to stock availability)
- Store Credit – We will issue a credit toward a future purchase
- Partial Refund – We may offer a partial refund for the damaged portion of your order

*Please note: International orders are final sale and may have different resolution options available.*

SHIPPING CARRIER CLAIMS

In some cases, we may need to file a claim with the shipping carrier on your behalf. If this happens:

- We will request that you retain all original packaging until the claim is resolved
- We may ask you to provide additional documentation or photos
- Please be aware that carrier claims can take several weeks to process

We will keep you informed throughout the process.

QUESTIONS?

If you have any questions about our damaged product policy, need help filing a claim, or want to report an issue with your order, please reach out to us:

Email: service@giddyyoyo.com
Phone: (844)443-9696 and locally (519)940-3869

Real people work at Giddy Yo and someone will get back to you! Our regular business hours are Monday -Thursday 9:30 am - 5 pm EST, Friday 10:00 am- 5 pm EST.  We are closed on statutory holidays and weekends. 

We're here to help and will do our best to make things right!

Giddy Yoyo (2016) Inc.
We appreciate your business!

RETURN, CREDIT & PRODUCT
COMPLAINT POLICY

At Giddy Yo, we take great care in selecting, preparing, packaging, and shipping our products. Our Return, Credit & Product Complaint Policy is designed to protect product quality, customer safety, and product integrity while providing a clear process for addressing legitimate concerns.

Giddy Yo sells food, ingestible supplements, body care products, liquids, and other specialty products from both Giddy Yo and third-party brands.

Because of the nature of these products, Giddy Yo has a no-return policy on food, ingestible supplements, and body care products, subject to the terms and exceptions outlined below.

Once a product leaves our facility, we cannot verify how it has been stored, handled, opened, used, or otherwise treated. In particular, we cannot verify that food, supplements, or personal care products have not been tampered with, contaminated, or otherwise compromised after leaving our control.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

FOOD & INGESTIBLE SUPPLEMENTS

All food products and ingestible supplements sold by Giddy Yo, regardless of brand, are final sale and are not eligible for return.

This includes, but is not limited to:
- Food products
- Chocolate and confectionery
- Coconut milk and coconut water
- Oils and other food products
- Powders and superfoods
- Supplements
- Vitamins and minerals
- Herbal products
- Other ingestible products

For health and safety reasons, Giddy Yo cannot accept these products back once they have left our facility. We cannot verify whether a product has been opened, tampered with, contaminated, improperly stored, or otherwise compromised after delivery.

We will not place returned food or ingestible supplements back into our inventory for resale.

This policy applies even if a product appears unopened, unless Giddy Yo specifically requests that the product be returned as part of an approved product investigation.

BODY CARE & PERSONAL CARE PRODUCTS

Body care and personal care products packaged in glass are final sale and are not eligible for return.

This includes all glass-packaged body care and personal care products sold by Giddy Yo, regardless of brand.

Our Giddy Yo–branded body care product, Love Butter, is also final sale and is subject to the safety-seal requirements outlined below.

Because we cannot verify how a personal care product has been stored, handled, opened, or used after leaving our facility, Giddy Yo does not accept returns of these products.

Opened or used personal care products are not eligible for return or credit.

## CHANGE OF MIND & ORDERING ERRORS

Giddy Yo does not accept returns or provide credits simply because a customer:
- Has changed their mind
- Ordered the wrong product
- Ordered the wrong size or quantity
- No longer wants the product
- Decided the product is not suitable for their personal preferences
- Purchased a product by mistake
- Finds the product less suitable than expected

Customers are responsible for reviewing their order carefully before completing their purchase.

LIQUID PRODUCTS & TRANSIT RISK

Giddy Yo sells a variety of liquid products, including coconut water, coconut milk, olive oils, mustards, tomatoes in oil, and other liquid or oil-based products.

We take reasonable care to protect liquid products during shipment. Products are appropriately packaged using protective wrapping and packing materials, and we make reasonable efforts to position and secure products in a manner intended to minimize the risk of leakage or breakage during transit.

However, liquid products inherently carry a risk of leakage, spillage, breakage, or other transit-related damage once they leave our facility and are handled by third-party carriers.

Customers purchasing liquid products acknowledge and accept this inherent transit risk.

Glass Liquid Products

Products such as olive oils, mustards, tomatoes in oil, and other liquids packaged in glass are particularly susceptible to breakage during transportation.

Giddy Yo does not accept returns or provide credits for glass-packaged products that are damaged, broken, or leaking as a result of third-party carrier handling.

While we take reasonable precautions to minimize the possibility of damage, we cannot control how the shipment is handled once it leaves our facility. Shipping labels, including "Fragile" or other handling instructions, do not guarantee that a package will be handled accordingly by the carrier.

Non-Glass Liquid Products

Non-glass liquid products, including coconut water and coconut milk, may also be susceptible to leakage, puncture, bursting, or other transit-related damage.

Giddy Yo does not accept returns of these products.

Where a non-glass liquid product arrives damaged or has leaked during transit, Giddy Yo will review the circumstances and determine, at its discretion, whether a store credit, replacement, or other resolution is appropriate.

Customers should contact Giddy Yo promptly if a liquid product has leaked or appears to have been materially compromised.

Customer Acceptance of Transit Risk

By purchasing liquid products, customers acknowledge that transportation of liquids carries an inherent risk of leakage or breakage, despite reasonable protective packaging by Giddy Yo.

Giddy Yo makes reasonable efforts to minimize this risk but cannot guarantee that liquid products will arrive without transit-related damage when transported by third-party carriers.

PACKAGING & SHIPPING DAMAGE

Giddy Yo takes considerable care when packaging products for shipment. However, packages are handled by third-party carriers after leaving our facility, and we cannot control how individual shipments are handled in transit.

Cosmetic damage to exterior or secondary packaging does not qualify for a credit or replacement when the product itself remains intact, properly sealed, safe, and suitable for use.

Examples include:
- Dents
- Scuffs
- Scratches
- Creases
- Crushed corners
- Torn or damaged exterior labels
- Minor punctures to the outer shipping packaging
- Minor damage caused by normal carrier handling
- Cosmetic damage to secondary packaging that does not affect the product

Customers should not expect shipping cartons or exterior packaging to arrive in perfect cosmetic condition.

Primary vs. Secondary Packaging

For purposes of this policy:

Secondary/exterior packaging refers to the shipping carton, outer wrapping, boxes, sleeves, or other packaging that does not directly contain or protect the product itself.

Primary packaging refers to the container, pouch, bottle, jar, seal, or other packaging that directly contains the product.

A puncture, tear, dent, or other damage to secondary packaging does not, by itself, constitute damage to the product.

However, if damage has penetrated the primary product container, caused leakage, broken a safety seal, exposed the product, or otherwise compromised the integrity of the product, please contact Giddy Yo promptly so that we can assess the situation.

LEGITIMATE PRODUCT CONCERNS

Our no-return policy does not prevent us from addressing legitimate concerns regarding an order or product.

Please contact us at service@giddyyoyo.com if:
- You received the wrong product
- An item is missing from your order
- A product arrives materially damaged
- A product's primary packaging or safety seal appears to have been compromised before you received it
- You believe a product may be defective
- You have a legitimate product quality or food-safety concern

We will review the circumstances and determine the appropriate resolution.

Depending on the circumstances, Giddy Yo may, at its discretion, provide a replacement, online store credit, refund, or other appropriate resolution.

Submission of a complaint, photographs, or other information does not automatically qualify a customer for a refund, replacement, or credit.

DAMAGED PRODUCTS & CLAIMS

If a product arrives materially damaged, please contact us promptly at:

service@giddyyoyo.com

To allow us to properly assess the claim, please provide:
- Your original invoice or order number
- A description of the damage or issue
- Clear photographs of the product
- Clear photographs of the product packaging
- Clear photographs of the shipping box and any visible shipping damage
- The product lot or batch number, where applicable
- The best-before or expiration date, where applicable

Damage claims should be submitted within 14 days of the shipment date. Claims submitted after this period may not be eligible for credit, replacement, or other resolution.

Giddy Yo may request additional photographs, information, or the product itself before determining whether a claim will be approved.

Please do not discard a product that is the subject of a quality or safety complaint unless Giddy Yo instructs you to do so.

If Giddy Yo requests that a product be returned for inspection, we will provide specific return instructions and, where applicable, cover the authorized return shipping costs.

FOOD & SUPPLEMENT SAFETY CONCERNS

If you believe a food product or supplement may be contaminated, spoiled, tampered with, or otherwise unsafe:

**DO NOT CONSUME THE PRODUCT**

Please contact service@giddyyoyo.com immediately and retain the product, packaging, lot/batch information, and applicable date markings.

Do not discard the product unless instructed to do so by Giddy Yo.

We take food and supplement safety concerns seriously and may require the product and packaging to be retained or returned for investigation.

Where possible, please provide photographs showing:
- The product
- The packaging
- The safety seal
- The lot/batch number
- The best-before or expiration date

STORAGE & HANDLING

Giddy Yo's food products and most third-party foods and supplements are shelf stable unless otherwise indicated on the product label.

Customers are responsible for following all storage and handling instructions provided on the product label.

Giddy Yo is not responsible for changes in a product's condition, texture, appearance, flavour, freshness, or quality resulting from improper storage or handling after delivery, including exposure to excessive heat, moisture, freezing, sunlight, or other conditions outside the product's stated storage requirements.

Once a product has been delivered, the customer is responsible for storing it appropriately.

SAFETY SEALS

For products carrying a safety seal, Giddy Yo does not accept returns or issue credits for products where the safety seal has been opened, broken, tampered with, or damaged after delivery.

This applies to food, supplements, personal care products, and any other products carrying a safety seal.

This includes Love Butter and any other product sold by Giddy Yo with a safety seal.

If a safety seal appears to have been compromised when you receive the product, do not open or consume the product. Contact Giddy Yo immediately and provide photographs of the product and packaging.

PRODUCTS IN GLASS CONTAINERS

Giddy Yo does not accept returns or provide credits for products packaged in glass.

This applies to food, oils, condiments, body care products, and all other glass-packaged products sold by Giddy Yo, regardless of brand.

Glass containers are particularly susceptible to breakage during transportation. Once an order leaves our facility, it is handled by third-party carriers, and Giddy Yo cannot control how the shipment is handled during transit.

Customers purchasing glass-packaged products acknowledge this inherent transit risk.

If a glass-packaged product arrives damaged, please contact us promptly with photographs of the product, packaging, and shipping box. Giddy Yo will review the circumstances and determine whether any assistance can be provided.

1 KG CHOCOLATE BARS

Our 1 kg chocolate bars are specifically manufactured as a bulk/reworking product and are packaged differently from our finished 60 g chocolate bars.

Due to their large size and minimal packaging, minor breaks, cracks, chips, or other cosmetic imperfections may occur during shipping.

These characteristics are inherent to the product and do not constitute a defect or qualify for a return, refund, replacement, or credit.

Our 1 kg chocolate bars are intended primarily for melting, baking, reworking, and other chocolate applications, rather than direct consumption in the same finished form as our 60 g bars.

Because these bars are minimally tempered, they may naturally exhibit:
- Textural variations
- An aerated or porous consistency
- A waxy mouth-feel
- Fat bloom or a natural grey film
- Minor breaks, cracks, or chips
- Taste variations due to the above

These characteristics are inherent to the product and are not considered defects or grounds for a return, refund, replacement, or credit.

By purchasing a 1 kg chocolate bar, customers acknowledge and accept these inherent characteristics.

INCORRECT OR MISSING PRODUCTS

If you receive an incorrect product or an item is missing from your order, please contact service@giddyyoyo.com promptly with your order/invoice number and details of the issue.

We will review the order and, where appropriate, arrange for a replacement, credit, refund, or other resolution.

If Giddy Yo requests that an incorrect product be returned, we will provide specific return instructions.

Please do not send any product back without first contacting Giddy Yo.

THIRD-PARTY BRANDS

Giddy Yo sells products manufactured and branded by both Giddy Yo and third-party manufacturers.

The return and credit restrictions in this policy apply regardless of the brand of the product.

For third-party products, Giddy Yo does not alter, open, repackage, or otherwise modify the manufacturer's sealed product before sale.

Product information, ingredients, directions, warnings, storage requirements, and other manufacturer-provided information are provided as supplied by the manufacturer. Customers are responsible for reviewing product labeling and information before purchasing and using a product.

Where a legitimate product issue involves a third-party manufactured product, Giddy Yo will review the matter and determine the appropriate resolution. Where applicable, Giddy Yo may work with the manufacturer or supplier to investigate the concern.

STORE CREDITS

Where Giddy Yo approves a store credit, the credit will generally be issued as an online Giddy Yo store credit for the approved amount.

Credits will be based on the actual purchase price paid for the affected product.

Shipping charges will not be credited unless otherwise determined by Giddy Yo or required by applicable law.

Store credits are not transferable and are not redeemable for cash except where required by applicable law.

FINAL SALE

Food products, ingestible supplements, and body care/personal care products packaged in glass are final sale.

Final sale products are not eligible for return or credit due to change of mind, ordering error, personal preference, or other circumstances unrelated to a legitimate product issue.

This does not limit any rights or remedies that may apply under applicable law.

CLAIM REVIEW & GIDDY YO'S DISCRETION

Giddy Yo reserves the right to review each product complaint individually.

We may request photographs, additional information, proof of purchase, lot/batch information, or the product itself before determining whether a claim will be approved.

Giddy Yo reserves the right to decline a claim where the circumstances do not support the claim or where the issue appears to have resulted from improper storage, handling, use, tampering, or circumstances outside Giddy Yo's reasonable control.

Any exception made by Giddy Yo to this policy is made at our discretion and does not create an obligation to make the same exception in the future.

CONTACT US

We understand that issues can occasionally arise, and we are committed to reviewing legitimate product concerns fairly and promptly.

For all product, order, damage, quality, or safety inquiries, please contact:

service@giddyyoyo.com

If Giddy Yo authorizes a product return, we will provide specific return instructions.

Giddy Yo Returns Department
11 Coles Crescent
Orangeville, ON L9W 5W2
Canada

Please do not send any product back without prior authorization from Giddy Yo.

OVERVIEW
Welcome to GIDDY YO! The terms "we", "us" and "our" refer to GIDDY YO. GIDDY YO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). GIDDY YO is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. GIDDY YO reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until GIDDY YO confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as GIDDY YO may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by GIDDY YO, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of GIDDY YO, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by GIDDY YO.
GIDDY YO's names, logos, product and service names, designs, and slogans are trademarks of GIDDY YO or its affiliates or licensors. You must not use such trademarks without the prior written permission of GIDDY YO. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
GIDDY YO is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with GIDDY YO. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and GIDDY YO, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with GIDDY YO.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm GIDDY YO, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY GIDDY YO, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL GIDDY YO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless GIDDY YO, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where GIDDY YO is headquartered. You and GIDDY YO consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at service@giddyyoyo.com.

Our contact information is:
GIDDY YO
service@giddyyoyo.com
11 COLES CRESCENT, ORANGEVILLE, ON L9W 5B6 CANADA
(519) 940-3869

Last updated: September 14, 2026

GIDDY YO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). GIDDY YO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please review our COMPLAINTS POLICY and contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 519-940-3869 or email us at service@giddyyoyo.com or contact us at GIDDY YO, 11 Coles Cres, Mono ON L9W 5W2, Canada.

At Giddy Yo, we are passionate about creating high-quality, ethically sourced products that support well-being and conscious living.

We are grateful to be able to support select charitable initiatives and community programs that align with our values.

To help us manage the many requests we receive, please review our donation policy below before submitting your request:

Eligibility

Giddy Yo considers donation requests that:

-Support registered charities, community wellness initiatives, or educational programs.
-Align with our mission of promoting health, wellness, sustainability, and ethical practices.
-Take place within Canada (with a focus on Ontario)

We do not provide donations for:

❌ Weddings, bridal showers, bachelor/bachelorette parties, or private celebrations.
❌ Paid sponsorships for corporate or for-profit events.
❌ Political campaigns or organizations

Donations that require shipping are not covered by Giddy Yo.

Timing

• All donation requests must be submitted at least 60 days prior to the date of your event or initiative.
• Requests received with less than 60 days' notice may not be considered.

How to apply

Please send your donation request to service@giddyyoyo.com  and include:

• Organization name, website, and charitable registration number (if applicable).
• Contact information (name, phone, email).
• Description of your event or initiative, including date and location.
• How the donation will be used, and who it will benefit.
• Any relevant social media links or media exposure opportunities.

Other information

• Due to the volume of requests, we are unable to respond to or fulfill every donation inquiry. If your request is approved, a Giddy Yo team member will contact you directly.
• Donations are provided in the form of product or gift certificates.

Thank you for thinking of Giddy Yo. We’re grateful to be part of such a vibrant, conscious community.